Privacy Notice

Blacksteer Ltd is responsible for the personal information described in this notice.

blacksteer.ai is a trading name of Blacksteer Ltd.

Company number: 17023835

Registered office:

Email: hello@blacksteer.ai

We may collect information that you provide through our website or when communicating with us, including:

• Your name
• Work email address
• Company
• Role or title
• Country
• Information about the workflow or business issue you describe
• Information about the effect of that issue
• Details of tools or pilots already attempted
• Your preferred time to speak
• The contents of messages and subsequent communications

We may also collect limited technical information needed to operate and secure the website, such as your IP address, browser type, device information and website activity.

Please do not submit sensitive personal information or confidential client information through the website form.

We may use your information to:

• Review and respond to your enquiry
• Prepare for an initial conversation
• Decide whether blacksteer.ai is a suitable execution partner
• Provide services that you request
• Maintain records of our business communications
• Operate, secure and improve the website
• Meet legal, regulatory, accounting or reporting obligations
• Protect our rights and prevent misuse of the website

Submitting an enquiry does not automatically add you to a marketing list.

Depending on the circumstances, we rely on:

We may share personal information only where necessary with:

• Website hosting and technical service providers
• Email and business communication providers
• Customer relationship or enquiry-management providers, where used
• Professional advisers, including legal and accounting providers
• Regulators, courts, law-enforcement bodies or other authorities where required by law
• Delivery partners who need the information to support an agreed engagement

Service providers and delivery partners must use the information only for the authorised purpose and protect it appropriately.

We do not sell personal information.

Some service providers may process information outside the United Kingdom or South Africa.

Where required, we use appropriate safeguards for international transfers, such as recognised adequacy arrangements or approved contractual protections.

We normally retain:

• Unsuccessful or inactive enquiry information for up to 24 months after the last meaningful contact
• Client and contractual records for the duration of the relationship and for up to six years afterwards, where needed for legal, tax or accounting purposes
• Website security and technical logs for up to 12 months, unless a longer period is required to investigate a security issue
• Cookie information according to the duration stated in the website's cookie settings

We may retain information for longer where required by law or in connection with a legal claim.

Depending on the law that applies and the circumstances, you may have the right to:

• Ask for access to your personal information
• Ask us to correct inaccurate information
• Ask us to erase information
• Ask us to restrict processing
• Object to processing based on legitimate interests
• Object to direct marketing
• Ask for certain information in a portable format
• Withdraw consent where processing relies on consent
• Complain to a data-protection regulator

These rights are not absolute and may be subject to legal exceptions.

To exercise a right, email hello@blacksteer.ai.

We would appreciate the opportunity to address your concern first. Please contact hello@blacksteer.ai.

In the United Kingdom, you may also complain to the Information Commissioner's Office: ico.org.uk/make-a-complaint

If South African data-protection law applies, you may contact the Information Regulator: inforegulator.org.za/complaints

Essential cookies may be used where necessary to operate and secure the website.

We will not place non-essential analytics or advertising cookies before you provide the required consent. You can reject non-essential cookies without losing access to the website's core functions.

We use reasonable organisational and technical measures designed to protect personal information from unauthorised access, loss, alteration or disclosure.

No internet-based service can guarantee absolute security.

We do not use information submitted through the website to make solely automated decisions that produce legal or similarly significant effects.

We may update this notice when our services, suppliers or legal obligations change. The latest version will be published on this page with its effective date.

For privacy questions or requests:

Email: hello@blacksteer.ai